CAC celebrates 25 year anniversary

October 2020


COVID-19 pandemic considerations

March 2020

CAC is focused upon the health of our clients, staff, and the community.  We continue to be guided by the latest information and advice in relation to the COVID-19 pandemic, and are presently taking the following steps to support our service delivery: 

•    All face-to-face interactions will involve application of social distancing practices, including a lack of handshaking.
•    We are conducting regular cleaning/disinfecting of meeting spaces and high touch surfaces.
•    We kindly request everybody apply a heightened awareness of hygiene practices, including regular hand washing and sanitising.
•    If you are feeling unwell, we would ask that you not attend CAC appointments – please call or email your CAC Consultant to advise.
•    Where necessary, interactions may be undertaken via telephone, Skype, or other alternatives to face-to-face meetings.
•    If you have travelled overseas in the past 14 days, please inform your CAC Consultant.

If you have any queries in relation to our services or protective measures, please feel free to contact us.

Health Assist program and Dyson Group finalists in WorkSafe Awards

September 2019

The finalists have been announced for the 2019 WorkSafe Awards, and CAC's Health Assist program with the Dyson Group of Companies is a finalist within the Best Solution to a Specific Workplace Health and Safety Issue category.

The WorkSafe Awards celebrate Victorian businesses and individuals whose innovation, initiatives and commitment have made an outstanding contribution to workplace health, safety, wellbeing and return to work - we are very excited that our strong partnership with Dyson Group has been recognised by the WorkSafe judging panel. 


Dyson Group and CAC collaboratively developed Health Assist; a proactive workplace health and wellbeing program involving the on-site presence of a CAC Psychologist at the main depot twice-weekly - this includes confidential one-on-one counselling sessions with staff, manager/staff support regarding the provision of Psychological First Aid, strategies to manage common work-related issues, and tailored support with managing other life concerns, including family difficulties and healthy life choices.  CAC also delivered workshops to develop staff understanding of mental health and wellbeing strategies, and provide a critical incident response service as required. 
The Health Assist initiative has supported increased safety and health outcomes for Dyson Group employees.  The program is adaptable, and could be easily applied across other organisations or industries - the investment by Dyson Group has supported not only the prevention of work-related injury, but also genuine improvement in the health and wellbeing of their employees.  If you are interested in discussing how your organisation could benefit from a similar initiative, please don't hesitate to contact us.

Innovative Services from CAC recognised at the ARPA Awards

August 2019

We are thrilled to announce that CAC was again recognised at the Australian Rehabilitation Provider Association (ARPA) Victorian Awards ceremony on 9 August 2019, celebrating the achievements of the rehabilitation industry. 


CAC has won the Innovation in Return to Work Award for the second consecutive year, with the award presented in relation to our innovative service delivery through having both a Rehabilitation Consultant and Vocational Consultant provide coordinated support within the Capacity Support Service offered to Workers that have sustained a workplace injury.
Our Consultants work closely together to support the Injured Worker, and their Treating Health Practitioner to consider a meaningful change of work capacity, allowing the Worker the best possible chance to successfully return to work following a workplace injury.  This collaborative approach has resulted in CAC achieving results in excess of 20% above the WorkSafe Scheme average.

CAC awarded 3-star rating by WorkSafe Victoria for Occupational Rehabilitation

January 2019

CAC have again received the highest possible star rating for New Employer Services (NES) from WorkSafe Victoria in the most recent release of occupational rehabilitation benchmarks. 

Each quarter, WorkSafe Victoria provides performance reports to the occupational rehabilitation providers and insurance agents. In order to receive a 3-star rating from WorkSafe, a provider's sustained return to work (RTW) outcomes must be more than 10% higher than the median provider outcome.  This means that we are actively working to ensure real jobs are secured for sustained and meaningful return to work outcomes.

A big congratulations to all CAC Consultants and their teams who strive to achieve the best possible outcomes for workers and employers.  If you are an organisation seeking injury management advice, training, or return to work services, please get in touch.

CAC is proud to support AccessAbility Day

November 2018

There are 2.2 million Australians living with disability who are of working age, but Australians with disability are under-represented in the workforce.  In fact, the employment rate for people with disability is almost half compared to those without disability.

During the week of 26 – 30 November 2018, we will be taking part in AccessAbility Day – a new Australian Government initiative developed to connect job-seekers with disability and employers.  CAC is proud to be part of this important initiative that will give us the opportunity to host a job-seeker with disability who is interested in the administration and logistics industry.

For more information about AccessAbility Day, visit the AccessAbility Day website at or call JobAccess on 1800 464 800.  TTY users can phone 1800 555 677, and then ask for 1800 464 800.

CAC wins National Award for Innovation in Return to Work

November 2018

CAC has been awarded the Innovation in Return to Work Award at the 2018 ARPA National Excellence in Workplace Rehabilitation Awards, held at Doltone House - Hyde Park in Sydney on 12 November 2018, recognising the fantastic work of the rehabilitation industry across the country. 


The Award was presented in relation to our proactive 'Health Assist' workplace rehabilitation service model with the Dyson Group of Companies.  Health Assist is a flexible and multi-faceted approach that has included on-site presence of a CAC Psychologist to deliver positive counselling sessions, facilitation of workshops to develop staff understanding of mental health and wellbeing, and a critical incident support service following work-related incidents with potential to cause psychological injury.  The model has produced an enhanced level of support and management of negative stress, facilitating improvements in staff wellbeing and performance, and a reduction in staff absenteeism.

We are thrilled to support organisations like Dyson Group with their genuine commitment to workplace health and wellbeing.

Success for CAC at the 2018 Australian Rehabilitation Provider Association (Vic) Awards

July 2018

CAC received two awards at the Australian Rehabilitation Provider Association (ARPA) Victorian Awards ceremony at the Sofitel Melbourne on 20 July 2018, celebrating the achievements of the rehabilitation industry. 


Julie Oughtred (Rehabilitation Consultant / Occupational Therapist) was presented with the Outstanding Consultant (Original Employer Services) Award, recognising her consistently patient and personalised service delivery, regular positive feedback from respective stakeholders, and fantastic effectiveness in supporting others to successfully return to work.


CAC received the Innovation in Return to Work Award in relation to our proactive workplace rehabilitation service model with the Dyson Group of Companies.  Our services have included on-site presence of a CAC Psychologist to undertake positive counselling sessions, delivery of workshops to develop understanding of mental health and wellbeing, and a critical incident support service following work-related incidents with potential to cause psychological injury.

CAC is granted a Disability Employment Services (DES) contract

March 2018

The Department of Social Services (DSS) has granted Counselling Appraisal Consultants (CAC) a DES contract in the 8 Employment Services Areas of the Greater Melbourne region.  This contract is for 5 years, with two 5-year options, effective from 1 July 2018.

CAC welcomes the opportunity to use the skills developed in our New Employer Services (WorkSafe Victoria) service delivery to support people with securing and sustaining meaningful employment.  You can read more about the details upon our Linkedin page.

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Counselling Appraisal Consultants

Telephone:  1300 786 860