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Our Policy and Commitment to Quality

CAC’s Quality Policy is to deliver effective return to work assistance, employment services, and workplace health interventions to our customers, providing a level of service that consistently meets or exceeds their needs and expectations.  Our quality objectives are:

  • We endeavour to consistently satisfy the expectations of our customers with regards to service and satisfaction (including demonstration of our Values).

  • We will monitor and measure the quality and effectiveness of our service delivery, to ensure that we meet (or exceed) service expectations, and satisfy regulatory compliance requirements wherever required.

  • We will support and develop our key resource; our people.  This includes ensuring the necessary physical environment, infrastructure, and professional development to deliver a quality service.

  • We will promptly review any complaints or negative feedback, and provide a timely response.

  • We are committed to continual improvement of our Quality Management System.

CAC is focused upon people.  We seek to understand, and to make a difference.  Our team is guided by our key values:

CAC Values

Empathy

We listen... to better understand.

Our interactions are non-judgemental.

We recognise individual experiences, and the overall impact of unexpected interruptions upon a person's life.

Respect

We acknowledge and appreciate different views and approaches.

We seek to consistently demonstrate high standards of professional conduct.

We respect individual needs.

Integrity

We are honest and transparent.

Our role is to be consistent and reliable.

Excellence

We strive to achieve positive outcomes.

We challenge ourselves and others.

We embrace development opportunities.

Care

Our focus is upon health and wellbeing.

Care is at the heart of what we do.

Care locks in our involvement with all our clients.

Our Team

CAC has been in operation for over 20 years.  During this time, we have developed a strong reputation for effective service delivery, particularly in relation to complex injuries.  We are able to meet the varying needs of stakeholders through the development of effective working relationships built around trust, respect of diversity, and the ability to adapt.

Our staff include Psychologists, Occupational Therapists, Physiotherapists, Rehabilitation Counsellors, Osteopaths, Vocational and Employment Specialists, Exercise Physiologists, and Ergonomists.  All staff are experienced in the delivery of innovative and effective assessments, training programs, and associated interventions.  These services support safe and sustainable return to work following injury and other life disruptions, or facilitate improved workplace wellbeing and productivity.

Meet the CAC Management Team below:

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General Manager

Tom is the General Manager at CAC and a Partner in the Howden People Risk business, with 30 years’ experience in the personal injury sector. Starting his working life as a Physiotherapist, Tom has been involved in the workplace health, safety and rehabilitation industry for 16 years. Tom’s depth of knowledge and experience in both the health and insurance markets makes him a market leader in assisting organisations in creating safe workplaces, supporting staff to maximise health and productivity, and minimising the cost impact of people risk.

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Branch Manager

Carly completed student placement at CAC in 2014 and progressed to work in administration, NES and OES before stepping into leadership and management roles at CAC. Carly has also worked as a Mental Health Consultant at a Victorian insurance company and works as a Lecturer in the Masters of Rehabilitation Counselling.  Carly holds a PhD degree, is a Rehabilitation Counsellor and Certified Workplace Wellness Practitioner, and is Mindfulness and Acceptance Commitment Therapy (ACT) trained. Carly is passionate about holistic wellbeing and early intervention in workplaces, emergency services and performing arts.

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Head of New Employer Services

Christina joined CAC in 2014, having worked for a National OR provider.  Prior to this, she ran end-to-end Operations for a NSW based Youth Service, and held various Sales, Service and Marketing positions in the Corporate sector. Holding extensive experience to match her tertiary qualifications in Social Sciences and Business,  Christina's natural ability in dealing with complex and diverse cases across various sectors enables her to provide comprehensive and strategic guidance, consultation, education and support to our team, as well as Agent representatives and Employers.  In her spare time, Christina enjoys travel, whether it be local, interstate or overseas.

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Senior Rehabilitation Consultant - OES Team Leader

From 2010 Annie worked as a clinical physiotherapist in a range of inpatient hospital and community-based settings before transitioning into Occupational Rehabilitation in 2017. Annie works in the Original Employer Services team, with a primary focus to support injured employees with their recovery and assist them to overcome barriers to facilitate a safe and sustainable return to work. Annie is experienced with conducting worksite assessments to educate clients and their employers on optimal ergonomic set up in relation to specific injuries, and provide recommendations for workplace modifications, supports and healthy work practices. Annie applies her strong problem-solving skills, clinical experience and knowledge of injury management to mentor the OES team in relation to physical injury claims. Annie is passionate about human rights and social justice, and in her spare time volunteers with the local community to support people from refugee backgrounds.

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Rehabilitation Consultant/Psychologist - OES Psychology Team Leader

Jessie joined the CAC team in 2017 as a registered psychologist and delivers a range of services including psychological counselling, occupational rehabilitation services, early intervention services to prevent mental injury, mediation and facilitated discussions. As the OES Psychology Team Leader, Jessie enjoys supporting her team with problem solving and developing strategies to manage complex and diverse cases in order to achieve safe and sustainable return to work outcomes. Jessie has an empathic and caring approach and is passionate about supporting clients to overcome challenging situations. In her spare time Jessie enjoys spending time with her friends and family and keeping her kelpie pup entertained!

Our Team
Testimonials

Awards & Recognition

Recent awards won by the team at CAC include:

Best New Starter (Original Employer Services), 2020  -  Patrick Costello

Australian Rehabilitation Provider Association (Victoria) Awards

Innovation in Return to Work Award, 2019  -  Capacity Support Service innovation

Australian Rehabilitation Provider Association (Victoria) Awards

Innovation in Return to Work Award, 2018  -  CAC and Dyson Group of Companies

ARPA National Excellence in Workplace Rehabilitation Awards

Outstanding Consultant (Original Employer Services), 2018  -  Julie Oughtred

Australian Rehabilitation Provider Association (Victoria) Awards

Innovation in Return to Work Award, 2018  -  CAC and Dyson Group of Companies

Australian Rehabilitation Provider Association (Victoria) Awards

Exceptional Leadership Award, 2017  -  Rob Eldridge

Australian Rehabilitation Provider Association (Victoria) Awards

Best New Starter (New Employer Services), 2017  -  Danielle Neal

Australian Rehabilitation Provider Association (Victoria) Awards

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Awards

 

 

 

"I'm writing this email to express my deep gratitude to Sarah McIntosh for her absolute professionalism and genuine care for my welfare. Sarah understood my sensitivities, my anxieties, my sadness, my triggers and worked with me step by step, knowing when to pull back and when to stretch me. That is not easy to do and yet she remained very patient and always respectful.

 

Sarah has been absolutely amazing and instrumental in my recovery. I feel very blessed to have had Sarah assigned to my case."

- Worker, January 2023

 

 

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