Our Policy and Commitment to Quality
CAC’s Quality Policy is to deliver effective return to work assistance, employment services, and workplace health interventions to our customers, providing a level of service that consistently meets or exceeds their needs and expectations. Our quality objectives are:
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We endeavour to consistently satisfy the expectations of our customers with regards to service and satisfaction (including demonstration of our Values).
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We will monitor and measure the quality and effectiveness of our service delivery, to ensure that we meet (or exceed) service expectations, and satisfy regulatory compliance requirements wherever required.
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We will support and develop our key resource; our people. This includes ensuring the necessary physical environment, infrastructure, and professional development to deliver a quality service.
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We will promptly review any complaints or negative feedback, and provide a timely response.
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We are committed to continual improvement of our Quality Management System.
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CAC is focused upon people. We seek to understand, and to make a difference. Our team is guided by our key values:
Empathy
We listen... to better understand.
Our interactions are non-judgemental.
We recognise individual experiences, and the overall impact of unexpected interruptions upon a person's life.
Respect
We acknowledge and appreciate different views and approaches.
We seek to consistently demonstrate high standards of professional conduct.
We respect individual needs.

Integrity
We are honest and transparent.
Our role is to be consistent and reliable.
Excellence
We strive to achieve positive outcomes.
We challenge ourselves and others.
We embrace development opportunities.
Care
Our focus is upon health and wellbeing.
Care is at the heart of what we do.
Care locks in our involvement with all our clients.
Our Team
CAC has been in operation for over 20 years. During this time, we have developed a strong reputation for effective service delivery, particularly in relation to complex injuries. We are able to meet the varying needs of stakeholders through the development of effective working relationships built around trust, respect of diversity, and the ability to adapt.
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Our staff include Psychologists, Occupational Therapists, Physiotherapists, Rehabilitation Counsellors, Osteopaths, Vocational and Employment Specialists, Exercise Physiologists, and Ergonomists. All staff are experienced in the delivery of innovative and effective assessments, training programs, and associated interventions. These services support safe and sustainable return to work following injury and other life disruptions, or facilitate improved workplace wellbeing and productivity.
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Meet the CAC Management Team below:
Awards & Recognition
Recent awards won by the team at CAC include:
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Innovation in Return to Work Award, 2019 - Capacity Support Service innovation
Australian Rehabilitation Provider Association (Victoria) Awards
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Innovation in Return to Work Award, 2018 - CAC and Dyson Group of Companies
ARPA National Excellence in Workplace Rehabilitation Awards
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Outstanding Consultant (Original Employer Services), 2018 - Julie Oughtred
Australian Rehabilitation Provider Association (Victoria) Awards
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Innovation in Return to Work Award, 2018 - CAC and Dyson Group of Companies
Australian Rehabilitation Provider Association (Victoria) Awards
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Exceptional Leadership Award, 2017 - Rob Eldridge
Australian Rehabilitation Provider Association (Victoria) Awards
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Best New Starter (New Employer Services), 2017 - Danielle Neal
Australian Rehabilitation Provider Association (Victoria) Awards
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Outstanding Consultant (Original Employer Services), 2015 - Naomi Smith
Australian Rehabilitation Provider Association (Victoria) Awards

