This policy explains our general practices in handling personal information. If you need further information, have questions about our privacy practices or wish to gain access to your personal information, please contact us.
2. Collecting your personal information
We collect personal information for the purpose of providing injury management and occupational rehabilitation services. The type of personal information we require will be clear from the forms we ask to be completed and the questions we ask.
The personal information collected can be used or disclosed by us for a secondary purpose related to the provision of injury management and occupational rehabilitation services, but only if you would reasonably expect us to use or disclose the information for that secondary purpose. However, where sensitive information is involved, the secondary purpose must be directly related to the provision of injury management and occupational rehabilitation services.
If the personal information we have requested is not provided we may not be able to provide the services or goods requested. Also we may not be able to provide injury management and rehabilitation services to assist with a person’s return to work or undertake special services.
We may also collect information about people who are not our customers as part of providing a product or service.
3. Use of e-mail
If you send an email to Counselling Appraisal Consultants Pty Ltd, we may preserve the content if we consider it necessary or desirable to do so. Any personal information contained in your e-mail, including your e-mail address may be used in ways to assist us to provide our services and products available through us.
You should be aware that e-mails are not necessarily secure and if you have concerns about the security of the contents of an email then you should consider contacting us by other means.
4. Disclosing your personal information
When we provide injury management and rehabilitation services we may disclose your personal information (and obtain personal information from), when necessary and in connection with these services to the following:
• Your Employer
• Your Doctor
• Your Workers Compensation Insurer/Agent
• Treatment Providers
• Your Union
• Federal and State Government Agencies
• Legal Representatives
• Potential New Employers
5. Access to your personal information
You can request access to the personal information we hold about you by the following means:
- Telephoning us on 03 9596 0239. We will ask you questions about you to confirm your identity and ensure we are not providing your personal information to someone else.
- Writing to Counselling Appraisal Consultants at Suite 1, 606-608 Hawthorn Road, East Brighton 3187 and providing us with full details of what you would like to know or see.
- Personally visiting one of our branches and providing us with appropriate identification. If it is not practical to deal with your access request at this time we will arrange an alternative time for you to attend.
In some circumstances we may not agree to allow you access to some or all of the personal information we hold about you such as when it is unlawful to give it to you. In such cases we will give you reasons for our decision.
We will endeavour to respond to your request as quickly as possible, depending on the nature of your request and the accessibility of the information; we will attempt to respond immediately. If accessing your personal information will take an extended time, we will inform you of the delay.
6. Security
We take all reasonable steps to maintain the security of personal information that we hold, please contact us if you want further information about our security practices.
7. Resolving problems related to your privacy
If you have a complaint about privacy or you do not agree with a decision we have made about your access to your personal information, we have an internal dispute resolution process. We may ask you to give us the full details of your complaint in writing.
In the first instance we will ensure that:
• Any complaint is handled by the person who has authority to deal with it, and
• This person will review your complaint, consider the facts and contact you to resolve your complaint as soon as possible, usually within 24 hours.
If the dispute cannot be resolved to your satisfaction, it will be referred to the relevant Manager, who will endeavour to contact you within 15 working days from the date you first made your complaint.
If you are not satisfied with our decision you can direct your written complaint to the Federal Privacy Commissioner at:
Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
or phone toll free 1800 620 241 for further information.
8. Future changes
We may review this privacy policy and amend it to reflect changes in the services we offer, legislation, industry codes or in the business environment. |
