We have a thorough induction program to support our staff and encourage and conduct professional development activities. Our specialised divisions ensure that staff are experts within their fields and are at the cutting edge of service innovation and delivery. In addition, our divisions enable us to achieve superior performances.
CAC’s objective is to reduce the human and financial cost of an injury to workers, funding bodies and their employers while achieving superior return to work rates. Further, we aim to identify and manage risk in order to prevent re-occurrences of injuries or new injuries.
CAC pride ourselves on our strong customer service focus, our ability to communicate with and understand the needs of our clients and importantly the great outcomes and the positive impact we have on those we work with.
As part of our ongoing commitment to providing quality services CAC has a quality management system accredited under ISO 9001. Formalising all our systems, documents and policies ensures that all services delivered maximise the outcome. Included are rigorous quality control processes and the establishment of benchmarks and key performance indicators (KPI’s) for the organisation and staff to ensure continual improvement in all services. CAC are continuously measuring our performance and seek feedback from our clients to ensure we continue to deliver services at an exceptional level. |
